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Problems with an ASUS service departments
Monday the 27th August still no email reply and still no phone call
On Friday night the 17th of August I sent an email to Asus via their website
and received this email response from the ASUS Member Center
[member@asus.com.tw]
Dear Valued Customer,
Case Code :WTM200708172046419373
Our system has received your mail enquiry. ASUS Technical Support Engineers will
be responsible in replying your mail within 48 hours on Mon~Fri (except public
holiday). If you have not heard any response from ASUS TSE, please check for
mail reply status from the link below. Thanks very much.
http://vip.asus.com/eservice/techmailstatus.aspx?ID=WTM200708172046419373
Best Regards,
Customer Service Center of ASUSTeK
On Monday the 20th of August I called the Asus service centre phone number
for Australia and asked for the manager of the service centre. I was told he was
in a meeting so I requested that he telephone me back.
It is now Thursday the 23 of August and the email from last Friday night has
not been responded to. Even
the Asus website confirms the non response.
I have not received a return phone call from Monday either.
Asus have had time to review this website though!
| Network Location
|
Visits |
Pages/Visit |
Avg. Time on Site
|
% New Visits |
Bounce Rate |
| 1. |
|
7 |
10.71 |
00:11:18 |
71.43% |
0.00% |
| 2. |
koos broadband telecom co. ltd.
|
6 |
4.50 |
00:08:15 |
83.33% |
0.00% |
| 3. |
asia global crossing pacific network
|
2 |
6.00 |
00:07:26 |
100.00% |
0.00% |
| 4. |
|
2 |
1.50 |
00:30:21 |
0.00% |
50.00% |
| 5. |
|
2 |
3.00 |
00:07:28 |
50.00% |
0.00% |
| 6. |
|
1 |
8.00 |
00:29:01 |
0.00% |
0.00% |
| 7. |
internet service provider adsl australia.
|
1 |
6.00 |
00:32:06 |
100.00% |
0.00% |
| 8. |
primus telecommunications
|
1 |
1.00 |
00:00:00 |
100.00% |
100.00% |
| 9. |
|
1 |
1.00 |
00:00:00 |
100.00% |
100.00% |
| 10. |
|
1 |
1.00 |
00:00:00 |
100.00% |
100.00% |
As far as I can ascertain Koos broadband telecom co. ltd
is in Taiwan. Six visits averaging pages a visit and
averaging 8:15 minutes onsite over the 6 visits
asia global crossing pacific network also seems to hail
from Taiwan, two visits, 6 pages a visit and averaging 7:26
minutes on site
asustek computer inc. should not need introduction on
this site! 1 visit viewed 8 pages and spent 29 minutes on
site.
Still no one from Asus has made the time to respond to my
email I sent a week ago or the phone call request for a
superior to call me from 4 days ago.
Asus your products are of dubious quality, your attitude
is poor, apart for parts swapping which anyone can do your
service centre either don't know what they are talking about
or lie, and I will be advising anyone who will listen that
they should avoid your products.
Home Page |
My Photos of the Faulty ASUS
W3V | Asus service centre
photos of the ASUS W3V |
My photos of the Liquid |
My Photos of the ASUS W3V
Mainboard |
| About the Author |
Contact |
Asus W3V Notebook Spare Parts |
Asus
Repair Kit
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